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# Meet Lyro – the first conversational AI chatbot for small businesses
- URL: https://www.techloy.com/lyro-conversational-ai-chatbot-for-small-businesses/
- Published: 2023-08-18T17:46:36.000Z
- Updated: 2023-08-18T17:46:36.000Z
- Author: Techloy
- Tags: / Artificial Intelligence, SMEs

If you work in customer support, you are likely to be facing challenges with handling a high number of customer queries. Even maintaining a high quality of service would require a huge cost.

According to Gartner's 2019 Customer Service and Support Leader [poll](https://www.gartner.com/en/newsroom/press-releases/2019-09-25-gartner-says-only-9--of-customers-report-solving-thei), live chat costs businesses an average of $8.01 per contact.

That’s why Tidio, an AI-powered customer service platform best known for its live chat, chatbots, and helpdesk products, has built [Lyro](https://www.tidio.com/lyro/) – the first conversational AI chatbot for small and medium businesses to save costs.

In the company's own words: "Lyro is an AI chatbot powered by Claude, a next-generation AI assistant developed by Anthropic."