EA apologizes after Battlefield 6 launch glitch locks out players
Players affected by Battlefield 6’s launch bug will get free boosters and a Battle Pass as part of the compensation rollout.
If you were staring at an error screen instead of explosions on Battlefield 6’s launch day, you weren’t alone, and Electronic Arts (EA) knows it owes you.
The much-anticipated Battlefield 6 release didn’t go as smoothly as the company had hoped due to a major outage on the EA app that kept many pre-order customers locked out. EA says a major cause was a “purchase-to-play” bug. The glitch asked paying players to buy nonexistent DLCs to access modes they already owned.
The issue spoiled early access for many players, broke preloads, and trapped others in endless cycles of file verification and reinstalls. By the time servers stabilized, the launch-day excitement had already started to fade.
Recognizing the frustration, EA responded with an apology, a fix, and some in-game compensation. Affected players will receive 12 Hardware and 12 Career 60-minute boosters, along with free access to the current seasonal Battle Pass. Those who bought the premium Phantom Edition will also get next season’s Battle Pass (Season 2) at no extra cost.
Jump Momentum Fix
— Battlefield Comms (@BattlefieldComm) October 12, 2025
We're rolling out a fix that addresses an issue where jump momentum gets unintentionally interrupted when jumping with certain weapons equipped.
This is now live across all platforms and may take effect upon your next fresh match.
In a post shared on the official Battlefield X account, EA thanked players for their patience and acknowledged the frustration. It is a small but welcome gesture for fans who lost valuable early progression in a game where first-day playtime can mean a big advantage.
Not everyone is satisfied, though. Vince Zampella, the head of Battlefield Studios, called the situation “honestly embarrassing” and said some players might want to request refunds for their EA app purchase and consider buying the game on Steam instead.
Even with the licensing confusion, Battlefield 6 delivered record-breaking numbers. The game peaked at 747,000 concurrent players on Steam within hours of its October 10 launch, almost four times higher than Battlefield 5’s record and surpassing Call of Duty’s previous high of 491,000.
It shows that the Battlefield community still believes in the franchise, even if EA’s servers don’t always cooperate. With boosters and Battle Pass rewards now rolling out, most players are finally back in the game where they belong—behind the scope, not stuck behind a bug.
Oluwaseun Bamisile
