Top 5 Best Live Chat Apps for Shopify in 2025

Selecting the best live chat app for Shopify in 2025 means evaluating more than just chat functionality. Merchants now expect AI-powered automation, seamless integrations, and multichannel support to meet rising customer expectations. 

This list compares the top live chat apps used on Shopify today, highlighting their founding details, core services, AI capabilities, and standout features to help you make a well-informed choice.

1. LiveChat

Founded: 2002

Location: Wrocław, Poland (with offices in Boston and Nashua, USA)

Size: 280+

LiveChat is am AI live chat software provider developed for real-time customer engagement, with functionality extending across web, mobile, and social channels. Founded by Mariusz Ciepły, who serves as CEO, LiveChat has positioned itself as the best live chat app for Shopify with over two decades of product development. The platform integrates artificial intelligence throughout its core, offering AI-powered chatbots capable of handling routine customer inquiries, AI-driven response suggestions for live agents, and automated chat categorization tools that streamline ticket management and reporting.

Pricing:

• Starter: $20/month per agent 
• Team: $41/month per agent
• Business: $59/month per agent 

Awards: Most Innovative Company in Live Chat Software (Best in SaaS Awards 2026)

Key Services:

• Live chat software for websites and mobile applications
• AI-assisted support features
• Customer service ticketing (via HelpDesk)
• Knowledge base integration
• Multichannel messaging

Key Features:

• AI-powered chatbot and automated chat tagging
• AI-based agent response suggestions
• Asynchronous messaging and chat transfers

Review:“LiveChat does almost everything right. This chat software is extremely flexible, integrates with most major online channels, comes with advanced reporting tools, and offers 24/7 support... 79% of businesses using LiveChat report improvement in sales, revenue, and customer loyalty.” — TechRadar, May 2025

What Makes LiveChat Stand Out: Integration of AI in agent support and ticket routing, combined with scalability and enterprise adoption.

2. Tidio

Founded: 2013

Location: Szczecin, Poland (offices in San Francisco and Warsaw)

Size: 180+ 

Tidio is a customer service platform that combines live chat, AI-driven automation, and multichannel communication in a single interface. Co-founded by Tytus Gołas and Marcin Wiktor, Tidio offers chatbot flows, helpdesk support, and Lyro AI, an artificial intelligence agent designed to autonomously resolve customer inquiries with up to 67% accuracy. It includes native integrations with platforms such as Shopify, Klaviyo, and Mailchimp.

Pricing:

• Free Plan: 50 conversations/month
• Starter: $24.17/month
• Growth: $49.17/month
• Plus: $749/month
• Premium: $2,999/month

Awards: AI Company of the Year – Global Business Tech Awards 2025

Key Services:

• Live chat, chatbot automation, ticketing system
• AI agent (Lyro) for automated support
• Multichannel communication across Messenger, WhatsApp, Instagram, and email

Key Features:

• Visual chatbot flow builder
• Unified inbox with multichannel message routing
• Real-time visitor tracking

Review:“Tidio is a revolutionary customer service platform that combines live chat, AI-powered chatbots, and multichannel communication into one cohesive solution... Its robust features, combined with ease of use and scalability, make it an invaluable asset.” — Trustpilot, April 2025

What Makes Tidio Stand Out: Autonomous AI agent (Lyro) and multichannel scalability for global use cases.

3. Willdesk

Founded: Not publicly disclosed (developed by ChannelWill, active since 2022)

Location: Shenzhen, China

Size: 51–200

Willdesk, developed by ChannelWill (Bestseller Shenzhen Technology Co., Ltd), is a customer service and order management platform tailored for Shopify stores. It combines live chat, helpdesk, chatbot, and ticketing functionalities with built-in automation tools. Its design supports Shopify-specific features such as order tracking, multi-store management, and self-service widgets.

Pricing:

• Free: 50 conversations
• Starter: $16.90/month
• Basic: $9.90/month
• Pro: $29.90/month
• Advance: $99.90/month

Awards: ISO 27001 Certification, GDPR Compliant

Key Services:

• Omnichannel support (Messenger, Instagram, WhatsApp, email, live chat)
• Helpdesk and AI chatbot
• Workflow automation for FAQs and order tracking

Key Features:

• Unified inbox for all customer messages
• Product recommendation automation
• Customizable widgets

Review:“Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Support is amazing with very quick responses.” — Shopify App Store, June 2025

What Makes Willdesk Stand Out: Dedicated Shopify automation and order tracking within a unified chat and ticketing system.

4. Chatra

Founded: 2015

Location: Cyprus

Size: 2–10 employees

Chatra is a live chat application focused on small to mid-sized eCommerce stores, offering real-time messaging, chatbot automation, and visitor analytics. This best live chat app for Shopify supports proactive chat, typing insights, and integration with Facebook, Instagram, and email platforms. Its usage is widespread among Shopify merchants due to low entry cost and intuitive design.

Pricing: Free Plan: Basic live chat; Paid Plan: From $21/month

Awards: N/A

Key Services:

• Real-time chat and chatbot
• Social media messaging
• Visitor behavior tracking

Key Features:

• Typing preview and proactive messaging
• Customizable widgets
• Mobile app

Review:“Chatra is easy to use, intuitive, and a great way to connect with customers in real time. The chatbot feature is a big plus for 24/7 support.” — Shopify App Store, 2025

What Makes Chatra Stand Out: Lightweight and accessible live chat system with multichannel messaging.

5. Facebook Chat by POWR.io

Founded: 2014

Location: San Francisco, California

Size: 50+ 

Facebook Chat by POWR.io is a messaging widget designed to embed Facebook Messenger into Shopify stores. Created by Ben Poulsen, the tool supports basic customization, automated greetings, and analytics. It is primarily used for social-first communication with Shopify customers, making it the 5th best live chat app for Shopify.

Pricing: Free Plan; Paid options for additional customization and support

Awards: N/A

Key Services:

• Facebook Messenger integration for Shopify
• Chat widget customization and automated greetings
• WhatsApp and Instagram support

Key Features:

• Cross-platform messaging
• Analytics and visitor data
• Mobile-optimized interface

Review:“POWR Facebook Chat is easy to set up and does exactly what I need—lets customers reach us fast on Messenger.” — Shopify App Store, 2025

What Makes Them Stand Out: Quick Messenger integration with basic analytics and customization.

Conclusion

Among the available tools, LiveChat stands out as the best live chat app for Shopify users in 2025. Its deep AI integration, robust feature set, and proven scalability make it a reliable choice for merchants aiming to improve customer service and drive sales. 

Investing in the right live chat software can directly impact retention and revenue — choosing wisely is key.