Workers in At-Risk Roles Use ChatGPT 3x More Than Peers, OpenAI Says

OpenAI said workers in jobs more vulnerable to automation are already using ChatGPT far more than everyone else. 

In a new study, the company said occupations it classifies as more susceptible to automation use ChatGPT about three times more than jobs facing less immediate exposure. Roles such as data-entry keyers, bookkeepers, and similar administrative work ranked among the most exposed categories, according to the report. 

The report introduced what OpenAI described as an “AI jobs transition framework,” a model that groups more than 900 occupations based on how much of the work AI can realistically handle today, how essential humans remain in those roles, how demand shifts when costs fall, and how AI is actually being used on platforms like ChatGPT. 

According to the findings, 18% of workers are in roles facing the highest near-term automation risk. These include jobs such as data entry, bookkeeping, and customer service. 

Another 24% of roles could see employment shrink even though the work itself is still expected to remain human-led. OpenAI pointed to occupations such as HR specialists as examples where demand could fall without full automation.