If you work in customer support, you are likely to be facing challenges with handling a high number of customer queries. Even maintaining a high quality of service would require a huge cost.

According to Gartner's 2019 Customer Service and Support Leader poll, live chat costs businesses an average of $8.01 per contact.

That’s why Tidio, an AI-powered customer service platform best known for its live chat, chatbots, and helpdesk products, has built Lyro – the first conversational AI chatbot for small and medium businesses to save costs.

In the company's own words: "Lyro is an AI chatbot powered by Claude, a next-generation AI assistant developed by Anthropic."